Common Questions About Our Relocation Services
Planning a move within the United States often comes with many questions about services, costs, and processes. At A Better Moving, founded in 2007 by Frank Martin, we’ve been guiding clients through seamless domestic relocations for years. To assist you, we’ve organized this list of frequently asked questions by theme, with clear answers based on our expertise. If your query isn’t addressed, our team is always available for personalized support.
Company Overview
We offer comprehensive domestic moving services across the US, including local and long-distance relocations, full or partial packing, loading/unloading, storage options, and specialty handling for items like pianos or antiques. Our solutions are tailored to residential, commercial, and corporate moves.
A Better Moving was founded in 2007 by Frank Martin and has built a reputation for reliability. We stand out with our customer-focused approach, eco-friendly practices, and a network of certified professionals ensuring safe, efficient moves.
Yes, we specialize in both intrastate and interstate relocations within the US, complying with all federal regulations like those from the FMCSA for secure cross-state transport.
Booking and Costs
Request a free quote via our website, phone, or email. We’ll perform a virtual or in-home assessment to provide an accurate estimate based on your inventory, distance, and selected services.
We provide both binding and non-binding quotes. Prices depend on factors like shipment volume, distance, packing needs, and timing. Additional fees may apply for access issues or specialty items, but we ensure transparency.
Book 4-8 weeks in advance, especially during peak seasons (summer months). Early reservations help secure dates and may qualify for discounts.
We accept cash, checks, credit cards (with a 3% fee), and electronic transfers. Deposits are required for booking, with the balance due upon delivery.
Preparation and Packing
Yes, our professional packing team uses high-quality materials, available for purchase if you pack yourself. We handle fragile items with care to prevent damage.
For safety and legal reasons, we prohibit hazardous materials (e.g., flammables, explosives), perishables (e.g., food, plants), and valuables (e.g., cash, jewelry). See our full policy for details and alternatives.
Clear pathways, disconnect appliances, and secure pets/children. Label boxes and provide access details like stairs or elevators to avoid delays.
The Moving Process
Our crew arrives punctually to inventory, load, and transport your items. For long-distance moves, we provide tracking and estimated delivery windows.
We use padded blankets, secure strapping, and climate-controlled vehicles when needed. All staff are trained in safe handling techniques.
Safety first—we may reschedule for severe conditions and keep you updated. No extra fees for weather-related delays.
Insurance and Claims
Standard Released Value Protection is included at $0.60 per pound. Upgrade to Full Value Protection for comprehensive coverage on repairs or replacements, with deductibles starting at $250.
Inspect items upon delivery and report issues within 30 days with photos and details. We process claims promptly per FMCSA guidelines.
We aim for on-time service, but external factors like traffic aren’t covered. Lost items fall under your chosen valuation; declare valuables in advance.
Post-Move Support
Yes, unpacking services are available as an add-on, including furniture assembly and debris removal for quick settling.
We provide a checklist for updating with USPS, DMV, banks, and utilities. Start mail forwarding online at least two weeks prior.
Absolutely—we encourage reviews on our site or platforms like Google. Your input helps us improve our services.